Mobile Banking FAQs

There is no charge for the Mobile Banking service. However, there may be charges associated with text messaging and data usage depending on your phone plan. Check with your wireless carrier for more information.

Yes, the Mobile Banking service uses best practices from Online Banking, such as HTTPS, 128-bit SSL encryption, PIN, or password access and application time-out when your phone is not in use. Only the phones you personally enroll in the service can access your accounts.

In addition, no account data is ever stored on your phone. If your phone is ever lost or stolen, the service can be immediately disabled by going online to the Mobile Banking Center.

We support all the popular US wireless phone carriers, including AT&T, Sprint, T-Mobile and Verizon. If your carrier is not listed when you enroll, select 'Other' or try the mobile web option. Check back later, as new carriers will be added over time.

Yes, a text messaging and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

You must first enable your bank account(s) for Online Banking before using mobile.

Activation is a one-time process for Text Banking that helps ensure your security.

Yes. After you enroll a phone you will receive an activation code which will be required to begin using Text Banking on your device. We recommend you print your activation code and

installation instructions for easy reference during installation.

Mobile Banking gives you access to your accounts from your mobile web browser or a downloadable mobile banking application, depending on your preference and phone capabilities. Both options allow you to view account balances, search recent account activity, transfer funds, and pay bills. (See Text Banking section for more information on Text Banking capabilities.)

After enrolling in Text Banking via Activation Code through Online Banking, your phone will receive a text message with your Mobile Banking URL. You may also go directly to m.alliancebanks.com to register and log in to your account(s) via mobile web or to download the mobile app.

To download a mobile app for iPhone® and Android™ smartphones, download from m.alliancebanks.com or visit the app store. Visit m.alliancebanks.com to use mobile web. For Text Banking, activate in Online Banking under "Quick Links."

Ensure your phone's browser has cookies enabled. If applicable, enable style sheets for the best viewing experience.

To navigate, simply find the link you want and tap it with your finger.

Mobile Banking is supported on most phones with a mobile web browser that supports cookies. In addition, the app is supported on both iPhone and Android smartphones. Both mobile web and downloadable applications may be found by entering the mobile Web URL (m.alliancebanks.com) in your phone's browser.

Text Banking gives you access to your accounts via text (SMS) messages on your phone. It's a fast, easy way to look up account balances or recent account history by sending a text command to a shortcode.

Yes. For your convenience, you can use Text Banking, the mobile web and/or the Alliance Bank mobile app.

Text banking will work on any text message (SMS) capable phone from one of our supported carriers.

No. You will only receive messages when you specifically request them with one of the text banking commands or if you subscribe to Mobile Alerts.

FUNCTION

COMMAND

DESCRIPTION

    Balance

    B

    Summary of available balances for all accounts

    History

    H

    Summary of recent transactions per account

    Command

    C

    List of available Text Banking commands

    Help

    HE

    Help content for Text Banking

    Login

    L

    Receive a URL for the Alliance Bank Mobile Browser Web site

    Recover

    R

    Receive a URL for the Alliance Bank Mobile Web

    Stop

    S

    De-activate all Alliance Bank text services

Phone Enrollment allows the user to register for Mobile Banking using their mobile device instead of a personal computer.

Phone Enrollment validates the user’s banking relationship by asking them to provide their Online Banking credentials and answers to security questions.

Yes. Your User ID, password and security questions in Online Banking will be used to enroll you in Mobile Banking. If you are not enrolled in Online Banking, visit the Alliance Bank website to register in Online Banking first.

You may enroll for the web/browser-based version of Mobile Banking, as well as the app version from your mobile phone. SMS/Text for Mobile Banking must be enrolled from Online

Banking using a personal computer. Click “Manage Mobile Banking Settings" under "Quick Links" to activate for Text Banking and follow the instructions onscreen.

Your User ID is the same as the User ID you established for Online Banking.

On applications that allow saving your User ID, you may save it by selecting “On”

when prompted. For extra security, your User ID will appear from then on in a masked format, hiding some of the characters. You may also remove your User ID by simply changing the prompt to “Off.”

Yes. You must agree to the Terms and Conditions in order to use Mobile Banking.

The "Remember Me" prompt enables your device to recall your Mobile Banking registration so

you can bypass the security questions when you log in. If you select “Off” for the prompt, you will need to answer the security questions each time you log in to Mobile Banking.

Your Password is the same as the password you established for Online Banking.

Visit Online Banking and follow the instructions for retrieving and/or resetting your credentials.

Mobile Bill Pay allows you to pay bills electronically on your mobile phone, saving you time,

envelopes and stamps. It is an optional service within Online Banking. You may pay bills using your mobile device while on-the-go, anytime, anywhere.

You enroll for Bill Pay through Online Banking. Once enrolled, you will be able to access Bill Pay on your mobile device. You must be enrolled for both Online Banking and Bill Pay before you may use Mobile Bill Pay.

Mobile Bill Pay is available through a web browser and/or mobile app on your smartphone. It is not available through the SMS/Text mode.

To pay a bill, select the “Payment” option from the main menu and then select “Pay Bills.” You will be guided through choosing the “Payee,” “Send Date,” and “Pay Bill From” account. Once finished, you’ll be prompted to enter the Payment Amount and an optional Memo.

Only you can create and authorize a payment. Depending on the payee’s capabilities, payments are issued via paper checks or electronically. Both payment methods include remittance information to ensure your Payee credits your account.

For more information about payment scheduling and delivery, please visit the Bill Pay section of our website.

No. You must add payees through Online Banking.

You may manage your payees, including deactivation, by logging onto Online Banking and accessing the list of payees.

To cancel a payment, select the “Payments” option from the main menu, then select “Scheduled Payments.” The system will respond with a list of payments currently scheduled and unpaid. Choose the payment you wish to cancel. The system will display the payment details. From this screen, select “Cancel Payment.” The system will ask you to confirm that you wish to cancel the payment.

To view previously paid bills, select the “Payments” option from the main menu and then select

“Recent Payments.” Your display will refresh with a list of completed bill payments. Select an item to see the payment’s details.

If you have an issue with a bill or a specific item on the bill, contact the payee directly. Remember, you may pay whatever amount you desire in Bill Pay while you are disputing any item.

For more information and Frequently Asked Questions, visit the Bill Pay section of the Alliance Bank website.

You should receive a text message within a few minutes after enrolling. However, sometimes mobile carriers experience delays which slow down text message delivery. While waiting, make sure your phone has a wireless signal. In addition, be sure you entered the correct phone number on the enrollment site. After a few minutes, if you still have not received your text message, try sending the activation code listed in the Mobile Banking Center in Online Banking. If you still do not receive a text message, contact your wireless carrier to be sure text messaging is enabled on your phone.

Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking Center in Access Online and request a new activation code.

If you get a new phone or change phone numbers, be sure to return to the Mobile Banking Center via your computer and update your phone profile in the Mobile Banking Center. We recommend removing your old phone and enrolling your new phone.

Yes. Visit the Mobile Banking Center and simply add another phone number.

When you activate Mobile Banking, a "cookie" is stored on your phone's browser which allows the Mobile Banking system to remember that you activated. The cookie is only visible by the Mobile Banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If that happens, check your phone settings to ensure cookies are enabled. Occasionally, you may be asked to activate again due to issues with cookies.

If you are concerned about misuse of your phone, contact your mobile service provider immediately to stop your wireless service. Additionally, log in to Online Banking and disable or remove your phone.